Shipping costs
Shipping Costs and Delivery Times
(Scroll down directly for the shipping costs table)
We do our utmost to deliver your order as quickly as possible, as this benefits both you and us. However, in some cases, we depend on suppliers (domestic or international), transport services, national or international holidays or weeks, and an exact delivery time can never be guaranteed. We always provide an indication.
- For products that Harmonicafactory does have in stock, orders placed before 3:00 PM are generally shipped the same business day.
- For products that Harmonicafactory does not have in stock, orders placed before 3:00 PM are generally ordered from the supplier the same business day.
- For suppliers that also deliver directly to consumers, they generally process and ship your order the same or the next business day.
- For suppliers that only deliver directly to Harmonicafactory, they generally do this once every 5 business days, after which your delivery will be shipped directly to you.
Should deliveries unexpectedly take a long time, for whatever reason, we will endeavor to inform you. If this results in unexpectedly long deliveries without a visible delivery timeframe, we can discuss an alternative product, cancellation, and refund if desired.
*We may use different parcel services per order (partial deliveries)
*We do not send orders without track & trace, so-called letter mail
*We primarily ship with POSTNL for NL and BE
*We will keep you informed about the progress of your delivery via email with a track & trace code.
*You (the consumer) are responsible for providing the correct delivery address; additional costs and longer delivery times resulting from an incorrect delivery address are your responsibility.
*You (the consumer) can refuse deliveries at the door of the delivery address because, for example, you cancel the purchase; these costs for shipping AND return shipping will always be charged to you or deducted from the refund.
*You (the consumer) are responsible for picking up a shipment if it is delivered to a pick-up point; Harmonicafactory cannot be held responsible for additional costs incurred for picking up a shipment at a pick-up point.
*You (the consumer) are responsible for picking up your shipment at the pick-up point; this period is usually 7 days (5 business days). After this period, shipments are returned to the sender. The additional costs for resending due to not picking up a shipment at a pick-up point are for you.
(Seals applied)
Important info:
Due to our product group and the importance of hygiene in the current era, we use seals where necessary and/or possible. For harmonicas, this is for hygienic reasons; a seal is placed to prevent harmonicas or other hygiene-sensitive items from being used and then returned. We do not process/accept such returns. Even if no seal has been applied, we check for body fluids with special lighting when we receive returns.
You can also exercise your right of return for harmonicas from Harmonicafactory, provided that, if applied, your product is returned with the seal(s) completely intact. Our seals adhere permanently once and cannot be removed from the packaging without tearing. This ensures that every customer receives a 100% new harmonica.
We trust you understand this.
Shipping costs are:
| *Free shipping NL & BE from €300,- |
Shipping costs per destination from NL. |
|
|
| Netherlands | €6.75 | ||
| Belgium | €7.95 | ||
| Luxembourg | €14.50 | ||
| Germany | €8.50 | ||
| France | €11.95 | ||
| UK | €29,- | ||
| Italy | €13.95 | ||
| Ireland | €24.95 | ||
| Poland | €14.95 | ||
| Austria | €10.95 | ||
| Denmark | €17.50 | ||
| Hungary | €14.95 | ||
| Norway | €29.95 | ||
| Portugal | €13.95 | ||
| Spain |
€13.95 |
||
| U.S. | €40,- | ||
| Switzerland | €29.95 |
*Missing a country? Please contact us for the shipping costs