It can always happen that something does not go quite as planned. We always recommend that you first make complaints known to us by emailing firstname.lastname@example.org
In the unlikely event that this does not lead to a solution, which is of course never our intention and starting point, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via:
From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.