(Applied seals)

Important info :

Due to our product group and the importance of hygiene in this day and age, we use seals where necessary and/or possible. For harmonicas, this is for hygienic reasons. A seal is placed to prevent harmonicas or other hygiene-sensitive items from being used and subsequently returned. We do not process or accept such returns. Even if no seal is applied, we check for bodily fluids using special lighting when we receive returns.

You can also exercise your right of return for Harmonicafactory harmonicas, provided that your product is returned with the seal(s) fully intact. Our seals adhere permanently once and will not come loose from the packaging unbroken. This guarantees that every customer receives a 100% new harmonica.

We trust that you understand this.

Return procedure:

• You have the right to cancel your purchase up to 14 days after receipt without giving any reason (right of withdrawal).
  
  
• Please use the contact form below to exercise your right of withdrawal and inform us about this.
• You will receive confirmation from us that we have received the message and the necessary information to return the shipment. You will then have 14 days to do so.
  (The costs of return shipping are for your own account)
  
  

• If you exercise your right of withdrawal, the product must be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging.

  If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

• We will check and process the return shipment once we have received it according to our return conditions.
  
  
• If your return meets the conditions, we will refund the returned product(s) within 14 days (excluding shipping costs).
  
  *(Exception) If it concerns a custom-made item (tailor-made for you, tailor-made for you), the right of return does not apply because the item is personalized.
  
  

(Factory) Warranty

An important distinction: Sometimes returns and claiming (factory) warranty are confused, these are separate issues.

If you wish to make a warranty claim, please use the contact form below. However, you do not need to have the original packaging, the minimum one-year (manufacturer's) warranty applies, the item may be used, and it doesn't always need to be returned. A few photos and a description of the complaint may suffice. This will be assessed on a case-by-case basis.

*You are always guaranteed against manufacturing defects in the product. (This does not apply to parts subject to wear and tear, such as wooden combs and reed plates in harmonicas.)

To register a return or make a warranty claim, please complete the contact form below and include your order number, contact information, and a clear description of the defect if it is a manufacturing defect (warranty). We will process your request as quickly as possible.