(Applied seals)

Important info:

Due to our product group and the importance of hygiene in the current era, we use seals where necessary and/or possible. For harmonicas, this is for hygiene reasons. A seal is placed to prevent harmonicas or other hygiene-sensitive items from being used and subsequently returned; we do not process/accept these returns. Even when no seal has been applied, we check for body fluids using special lighting when we receive returns.

You can also exercise your right of return on Harmonicafactory harmonicas, provided that, if applied, your product is returned with the seal(s) completely intact. Our seals adhere permanently on first use and do not come off the packaging without being torn. This is how we ensure that every customer receives a 100% new harmonica.

We trust that you understand this.

 Return procedure:

• You have the right to cancel your purchase up to 14 days after receipt without stating a reason (right of withdrawal).
  
  
• Use the contact form below to exercise your right of withdrawal and inform us about this. (Please wait to return the item until you have received a response from us).
  
  
• We will send you a confirmation that we have received your return notification and the necessary information to return the shipment; you will then have 14 days to do so.
  (The costs of returning the item are at your own expense)
  
  

• If you exercise your right of withdrawal, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging.

  If the product is damaged or the packaging is more damaged than is necessary to try the product, we may pass this reduction in value on to you. Please therefore handle the product with care and ensure that it is properly packaged when returning it.

• We will check and process the return shipment upon receipt in accordance with our return conditions.
  
  
• If your return shipment meets the conditions, we will proceed with the refund for the returned product(s) within 14 days (excluding shipping costs).
  
  *Exceptions to the right of withdrawal
  
  
• If it is a custom-made item (made to measure for you, assembled to measure for you), the right of return is forfeited because the item is personalized.
  
  

• Sealed products for health or hygiene reasons. Sealed goods that are not suitable to be returned for health or hygiene reasons, and whose seal has been broken after delivery (e.g. underwear, swimwear, certain cosmetics, earplugs, mattress covers, or in our case, harmonicas). The seal must be genuinely present, recognizable, and intact.

• Sealed audio or video recordings or software
  If the seal has been broken after delivery (CDs, DVDs, physical software).

(Manufacturer)Warranty

An important distinction: Sometimes returns and making a claim on the (manufacturer)warranty are confused; these are separate matters.

If you wish to make a warranty claim, please also use the contact form below. However, it is not necessary to have the original packaging, the minimum warranty period of one year applies, the item may have been used, and the item does not always need to be returned, but a few photos and a description of the complaint may also suffice. This will be assessed on a case-by-case basis.

*You always have a warranty on manufacturing defects in the product. (This does not apply to parts subject to wear and tear; for harmonicas, these are, for example, wooden combs and reeds).

If you wish to register a return or make a warranty claim, please fill out the contact form below and state your order number, contact details, and a clear description of the defect if it is a manufacturing defect (warranty). We will then process this as quickly as possible.